News

NASHVILLE CARES PROGRAMS & SERVICES UPDATES

Monday, March 16, 2020

NASHVILLE CARES PROGRAMS & SERVICES UPDATES

Insurance Assistance Program (IAP) continues

IAP program will be providing services and payments of premiums, copayment, deductibles and pharmacy claims. Applications will be processed as normal.

Oral Health Program continues

Oral Health Team will continue to process claims as normal until March 31, 2020 which is the end of the Oral Health Program at CARES. The Oral Health Program has been suspended by the Tennessee Health Department until the summer. Questions or concerns are to be directed to Joshua Rosenfeld, Director, Ryan White Part B Program TDH at Joshua.rosenfeld@tn.gov.

Counseling and Testing Services continue by appointment – CALL BEFORE COMING

At this time, the Nashville CARES has suspended HIV and HCV testing services in the field. This includes testing in the Emergency Departments, correctional and treatment facilities. An Educator and Tester will be on-site daily. Testing inquires will be assessed on a case by case basis. Call 615-259-4866 for information and appointments.

Early Intervention Services (EIS) continues

We continue to provide EIS services. EIS staff will be rotated at CARES with an EIS on site each day, and are limiting in-person contact. EIS will actively reach out to their clients to check-in and make sure they are supported during this time.

Prevention Continues

We continue to provide PrEP Navigation and other limited prevention services. PrEP Navigation staff will be rotated at My House with a navigator on-site each day, and are limiting in-person contact. Navigators will actively reach out to their clients to check-in and make sure they are supported during this time.

Case Management Services Continue

We continue to provide case management services but are limiting in-person contact and providing support utilizing other channels. Case managers are actively reaching out to their clients to check-in and make sure they are supported during this time.

HEARTLine/ Transportation Services Continue

HEARTLine will remain operational from 8am – 6pm. CARES will maintain a regular van schedule to and from the bus stop.  Services delivery is available to limit in-person visits.

Nutrition and Food Services Continue

Nutrition and Food Services will be provided onsite to clients as usual, however, food delivery services are available to limit in-person visits. Wellness Wednesday will be modified with no group nutritional sessions and food will be pre-packed for curbside pickup and delivery to clients.

Behavioral Health Services Continues

We continue to provide Behavioral Health services. Behavioral Health staff will be rotated at CARES with a Behavioral Health staff on-site each day, and are limiting in-person contact. Behavioral Health staff will actively reach out to their clients to check-in and make sure they are supported during this time.

Changes to our client events & groups – canceled

All community events and groups have been canceled at this time. Healthy University (Peer Program) will be contacting clients to provide support daily. A Peer Staff will be available on-site each day. Intakes will be seen based on CM referrals; Peers will be available during intake appointments.

Volunteer programs & events are on hold

Our work would not be possible without our amazing and dedicated volunteers. During this period, we have put our volunteer programs on hold and all shifts have been canceled to reduce the spread of the virus.

Special Events

Please check our website for the status of Events for Nashville CARES.

Nashville CARES will be screening each client before scheduling an appointment or meeting with a client.

When you walk into a CARES building, you may be asked the following questions:

  • Have you or anyone in your household traveled to one of the affected regions (Italy, Iran, China, South Korea) in the last 30 days?
  • Have you traveled within the United States in the last 30 days and if so where did you travel?
  • Are you or is a member of your household experiencing a fever and coughing or having difficulty breathing in the last 2-14 days?
  • Have you or anyone close to you been to a skilled nursing facility in the last 30 days?
  • Have you cared for anyone that could answer yes to any of the above?

If you answer “yes” to any of these questions, we will ask you to call your doctor. We will still provide services to you by phone, email or letter. We will not meet with you in person. If you want additional information about COVID-19, the Centers for Disease Control and Prevention (CDC) updates their website regularly with the latest information. Their website: https://www.cdc.gov/ 

You Can Help Prevent the Spread of COVID-19

  • Wash your hands at least every hour. It is one of the most effective ways to prevent the spread of germs.
  • Wash hands with soap and water for 20 seconds (sing Happy Birthday twice!) If soap and water are not available, use a hand sanitizer whose label states that it contains at least 60% alcohol.
  • Hand Sanitizers can quickly reduce the number of germs on hands in many situations but do not get rid of all germs and may not be as effective when hands are visibly dirty or greasy.

Practice Good Personal Hygiene

  • Cough and sneeze into your elbow, not your hand or forearm. Then immediately wash your hands and wipe down any hard surface nearby.
  • Avoid touching your face, particularly your eyes, nose, and mouth. These areas of the face are where a virus can enter your system.
  • Stay away from people who are ill.
  • If you are 60 and older or have underlying health conditions such as diabetes, heart disease, lung disease, or a weakened immune system, please stay home.