NASHVILLE CARES PROGRAMS & SERVICES UPDATES

Insurance Assistance Program (IAP) continues

IAP program will be providing services and payments of premiums, copayment, deductibles and pharmacy claims. Applications will be processed as normal.

Oral Health Program Continues

Oral Health Team will continue to process claims as normal until April 30, 2020 which is the end of the Oral Health Program at CARES. No Oral Health services. The Oral Health Program has been suspended by the Tennessee Health Department until the summer. Questions or concerns are to be directed to Joshua Rosenfeld, Director, Ryan White Part B Program TDH at Joshua.rosenfeld@tn.gov.

Counseling and Testing Services suspended at this time – CALL TO SPEAK TO A TESTER  

At this time, the Nashville CARES has suspended HIV and HCV testing services in the field. This includes testing in the Emergency Departments, correctional and treatment facilities. An Educator and Tester will be available to screen for test and schedule appointment after the agency is open to the public. Call 615-259-4866 for information and appointments.

Early Intervention Services (EIS) Continues

We continue to provide EIS services remotely. EIS will actively reach out to their clients to check-in and make sure they are supported during this time and linked to HIV medical care in a timely manner.

Prevention suspended at this time- CALL TO SPEAK TO A NAVIGATOR  

We continue to provide PrEP Navigation and other limited prevention services remotely. Navigators will actively reach out to their clients by phone to check-in and make sure they are supported during this time.

Case Management Services Continues

We continue to provide case management services by phone, please call 1800- 845-4266. Case managers are actively reaching out to their clients by phone to check-in and make sure they are supported during this time. If you are unsure of how to reach your Case Manager, call the HEARTLine listen to the message and call the cell phone number provided on the voicemail.

HEARTLine/ Transportation Services Continues

Please call the HEARTLine, listen to the message and call the cellphone number provided on the voicemail or leave a message. Transportation services may be picked up outside the HEARTline on Wednesdays from 9am to 12pm ONLY until further notice or you may make a request for this service to be delivered or mailed through your Case Manager.

Nutrition and Food Services Continues

Nutrition and Food Services will be modified while CARES is CLOSED to the public. You may pick up a food package outside the HEARTLine every Wednesday from 9am to 12pm only until further notice. The food package will consist of shelf-stable food items, a produce bag, and eggs. To request emergency food or food to be delivered, contact the HEART Line or your Case Manager.

Behavioral Health Services Continues

We continue to provide Behavioral Health services. If you need services, please call the HEARTLine, listen to the message and call the cellphone number provided on the voicemail or leave a message. The Behavioral Health staff will actively reach out to their clients to check-in and make sure they are supported during this time.

Client events & groups – canceled

All community events and groups have been canceled at this time. Healthy University (Peer Program) will be contacting clients to provide support daily. If you need to speak to a peer, please call the HEARTLine listen to the message and call the cellphone number provided on the voicemail or leave a message.

Volunteer programs & events – on hold

Our work would not be possible without our amazing and dedicated volunteers. During this period, we have put our volunteer programs on hold and all shifts have been canceled to reduce the spread of the virus.

Special Events

Please check our News/Event Page for the status of Events for Nashville CARES.

You Can Help Prevent the Spread of COVID-19

  • Wash your hands at least every hour. It is one of the most effective ways to prevent the spread of germs.
  • Wash hands with soap and water for 20 seconds (sing Happy Birthday twice!) If soap and water are not available, use a hand sanitizer whose label states that it contains at least 60% alcohol.
  • Hand Sanitizers can quickly reduce the number of germs on hands in many situations but do not get rid of all germs and may not be as effective when hands are visibly dirty or greasy.

Practice Good Personal Hygiene

  • Cough and sneeze into your elbow, not your hand or forearm. Then immediately wash your hands and wipe down any hard surface nearby.
  • Avoid touching your face, particularly your eyes, nose, and mouth. These areas of the face are where a virus can enter your system.
  • Stay away from people who are ill.
  • If you are 60 and older or have underlying health conditions such as diabetes, heart disease, lung disease, or a weakened immune system, please stay home.