I.   All CARES services are offered to you without discrimination based on age, race, gender, ethnic background, religion, disability, or sexual orientation.

      II.    As a client, you will have open access to all of the Client Services: HEARTLine, Case Management, Therapeutic and Practical Support.

    III.    As a client, CARES encourages you to take an active role in the decisions concerning your care and the services you receive.

    IV.    All information concerning you, your HIV status, and the services you receive at CARES are kept private and confidential.

      V.    If you have concerns about the services or the way you have been treated at CARES, there is a formal grievance procedure for you to use.