I have HIV/AIDS. How can I get help from Nashville CARES?Press the “Get Help” button on the left to contact with us via e-mail or
Call our HEARTLine at 1-800-845-4266 - 8 am to 6 pm Monday to Friday.
When contacted, we will gather some basic information, set up an appointment to meet and start services. Depending on your situation, we can meet with you at CARES, your home, another agency, in the hospital or jail.
But I don’t live in Nashville!
Our staff travel and see clients throughout all the 17 counties we serve. (See “About Nashville Cares-Areas of Service”)
What happens when we meet?
Your first meeting is with a case manager and is called an “intake”. We talk about CARES services and your rights. You will be asked to sign forms giving CARES permission to provide services and protect your confidentiality. We will ask you questions about your health, family and friend support, housing, job, and income. You and your case manager will make a plan to meet the needs you have. The plan is a roadmap and lists the specific CARES and community services that you and your case manager will be using to help you meet your needs.
Then What?
With the plan and help from your case manager, you will begin to receive the different services at CARES and/or get connected and use services in your community. The case manager will continue to work with you until you have reached your goals and are comfortably using the different services.
Now that I’ve been a client, something new came up, then what?
Press the “Get Help” button on the left or just call the HEARTLine at 1-800-845-4266. If your problem is not complicated, we will give you the information you need. If your problem is a bit more complicated, we will set up an appointment with your case manager; a counselor or staff who can best help you solve your problem. At the appointment, you will discuss the problem and a new plan will be written to help you reach your goals.
How do we keep in touch?
Several times a year, your case manager or a Client Advocate may call to check-in or tell you about new services. Once a year you will meet with your case manager to update your chart forms and talk about how things are going.
The best way is to give us permission to send you our bi-monthly newsletter, the HEARTBeat. It tells you about new or changed services, social events and special programs for clients. We send it in an unmarked envelope to protect your privacy.
